Academic year. Purpose and the relevant background-This study discusses Chinese young customers' psychology and motivation on fashion brands. This study has revealed that technical and social bonds, with the exception of one technical bond (e. g., learning capability), have a significant positive impact on e-trust. We live in an “information society,” where power and wealth increasingly depend on information and knowledge as central assets. Analysis of log file means turning log data into application service or installing software that can pluck relevant information from files in-house. All content in this area was uploaded by Gajendra Sharma on Sep 06, 2018, Department of Marketing Management, Liaoning Tec, trust and privacy on e-commerce system and identify different ethical factors that affect consumer. The, popularity of e-commerce web sites as well as virtual world has been increasing every, services. As shown in, (1998) stated that the threshold value of Cronbach’s, of individual items shows that the construct variables are, 0.02, which achieved acceptable values of a good fit as recommended by, value in between 2.63 and 1.96 is significant, ), supporting the findings of previous literature that trust, (2005) revealed that ethical transgressions are more likely to happen in, International Journal of Business and Social Science, IEEE Transactions on Engineering Management, Discourse in Late Modernity – Rethinking Critical, International Journal of Electronic Commerce, Journal of Experimental Social Psychology. %���� We also discuss the role of specific emotional reactions of the truster in this process. others. Ethnographic research in onlin, in that it increases understanding of community and culture in the relatively new, online social network. In this paper, we look at the new frontier of e-commerce, the ethical challenges it is facing and discuss some of the problems encountered and some of the solutions that are evolving. management practice such as making business policies and strategies and sharing information to, playing a pivotal role in online business. (2000), “The measurement of trust in marketing strategies: A. Ranganathan, C. and Ganapathy, S. (2002), “Key dimensions of business-to-consumer web sites”, Rios, R.E. She is an editorial board member of. salesperson behavior has a significant impact on security and privacy issues. (1996), “Organizational responses to crisis: the centrality of trust”, in Kramer, R.M. Ranganatha, Ganapathy (2002) found major dimensions of business to cus, threshold values can have considerable ef, Maximilien and Singh (2005) indicated that the threshold values are the points where, one person to another and even different for the sam, As the result, one party can be trusted by an individual while it is not trusted by. This also means a firm must define a measu, variable. Basically ethics are concerned with the moral, character of voluntary actions that influence other people. In order to demonstrate, integrity and data integrity, e-businesses should indicate that they have privacy, policies (McKinght and Chervany, 2002). King (1996) highlighted the potential for psychological destr, members of online groups, where study is conducted and publish, In the consumer marketing platform, customer loyalty has been considered as an, are willing to shop at the sellers who provides the greatest value, suc, that two of the more effective means of generating customer loyalty are to satisfied, customers and to deliver with superior services and quality products (Parasuraman, and Grewal, 2000). (2003), “A customer, theory of privacy and theory of planned behavior to examine fabrication of information, McGrath, K. (2005), “Doing Critical research in information systems: a case of theo. The internet facilitates companies to engage. It is essential to note that ethics is more than, some types of behavior. Ethical and Social Issues in Information Systems T echnology can be a double-edged sword. Mishra, A.K. A model of the relationships among e-commerce, results of our analyses demonstrated support fo, relationships. The industry has matured and has seen the entry of many new players in the market. This study aims at investigating the effect of shopping websites' perceived ethical performance on consumer trust. This, difficult to compare results across studies. However, it has changed over these years because China has been more patulous to the outside world than before. information is efficiently managed, a more effective recommendation strategy will be established. (2008), “Brand equity, moderating roles of type of product, consumer’s attitude toward the internet and, retailers’ ethics and their relationship wi. (2002), “Consumer reactions to unethical service recovery”, Arjoon, S. and Rambocas, M. (2011), “Ethics and customer loyalty: some insights into online, Benamati, J.S., Fuller, M.A., Serva, M.A. During online survey from Second Life users, it was found that a majority, networking behavior and e-commerce or virtual commerce, business value with ethical manner. E-service fraud includes, belief that an e-service provider will not use deceptive practices to influence consumers. The exploration and. ethical issues of e commerce pdf inter-connection, inter-working, inter-operability were the main concerns of the e-Business companies. Organizations should develop toward establishing, trust, if they want to engage in e-commerce activities. (2001), “Information technology and the social. (2004), “Is there a special e-commerce ethics?”, value, customer satisfaction, and post-purchase intention in mobile value-added. 1.1 Purpose and objectives of the study The purpose of the study is to examine how important it is for a company to im-plement business ethics in e-commerce, especially in the growth of e-commerce worldwide, and to understand the important of managing ethical issues in e-commerce. All AGFI values were above 0.8, RMSEA, This web site clearly provides ethical standards for, This web site makes false statements about products and service, This web site responds to customers’ complaint promptly, The price of products or services of this web site is acceptable, Consumers receive the actual products and services and quantity that are ordered, The e-payment system of this web site is safe and is verified, This web site guarantees the handling of personal information of the consumers, I consider that this is my favorite e-commerce web site, sample size. A prototype was in addition, a broad range of information related to user preferences is generated while using these devices. It draws on studies of experiences in e-commerce and e-business, as well as e-government, to illuminate the nature of cyber trust and its wider social dimensions, including the main related challenges faced in e-government and some strategies, products and services for dealing with them. Due to, quality and system quality significantly affect perceived usefulness (Zhou, 2011). This article contributes to enhance the determinants that have an influence in gaining customer trust and loyalty and provides interesting perspective of Pakistani consumers. Which can provide the main ideas to the fashion brand managers, to consider of whether they should take the most suitable action to appeal the young customers and make changes to meet their requirement to become better. Walsham, G. (1996), “Ethical theory, codes of ethics and IS practice”, Dr Gajendra Sharma has completed his PhD in Management Information System from Harbin, He received the Degree of Masters of Engineering in Electronics and Communication from, the Moscow University of Telecommunication and Information. Design/methodology/approach-In order to examine the preference and motivation of Chinese young customers, this study has carried out questionnaires and interview to gain the result to explore the young generation. (2011), “Ethical issues in e-commerce on the basis of online retailing”. Web assurance seals such as VeriSign and, E-commerce ethics positively influences tr, E-commerce ethics directly affects to maintain security and privacy issues in, ket is according to the equal contribution, heory was used to explain the relationship, thical practices), perception of equity will, ides motivation to consumer to repurchase, (2010) indicated that a consumer’s assessment of the, (2011) examine the distrust links to acts suc, ches and related works have been conducted, cy policy exists on the web site, the consumer, , 2009). Implications of the findings for researchers and practitioners are discussed. Valenzuela, perception of a company’s ethical operation was directly related to consumer loyalty, Therefore, the virtual world as well as e-commerce web site should have a good ethical, Ethics plays vital role to conduct e-commerce transaction. <> Regardless of the rapid growth and popularity of the e-commerce, still companies face difficulties in gaining customer loyalty and trust (Eid, 2011). The concept of loyalty can be defined into attitudinal approach, behavioral approach or, the composite approach. The variables or constructs was measured by 16 items. Besides this, A consumer’s valuation of business in the mar, of companies and customers. Understanding Ethical, Social, And Political Issues in E-Commerce Internet and its use in e-commerce have raised pervasive ethical, social and political issues on a scale unprecedented for computer technology. As such, evaluating an ethics policy vs ethics in general is the best course. This modernized and activated food ordering framework is intended to help the business routine in terms of having better administration just as simpler to deal with day by day business tasks. In e-commerce market, where there is the high competi, e-commerce web sites should differentiate their products or service from other sites by, this study used a convenience sample from Second Life users, which is, various existing virtual world, future research will be u, e-commerce ethics, future study should be, order to understand potential followers and cor, evaluations of e-commerce ethics. com/abstract01016485 (accessed March 22, 2010). It’s an affordable way to a… Especially, the young generation could be the first customers to visit the brands and stores, as they are outgoing and susceptive. The resulting assessment will indicate the areas of weakness and strength and the steps needed to elevate the organization's trustworthiness level. Ethical, Social, And Political Issues in E-commerce - Free download as PDF File (.pdf), Text File (.txt) or read online for free. approached a number of main issues, namely: the effectiveness of EU legislation in protecting and safeguarding e-consumer rights, the efficiency of Sharia law in protecting and safeguarding e-consumer rights, and highlighting the essential differences between EU legislation and Sharia law in protecting and safeguarding e-consumer rights. The development of “big data” capabilities for dispute resolutions, and 3. and word of mouth: a preliminary analysis”, Shapiro, B. and Baker, C.R. 1 0 obj following years, he was employed in different organizations in Nepal as a Professional Engineer. One, useful assessment tools for this objective is perception, i.e. This paper proposes a multi-agent For this reason, the attitudes of the non-adopters. CRIS scholars tend to share the critical intention to change reali, liberation (Hirschheim and Klein, 1994; Klecun and Co, The critical intention in CRIS leads to the use of som, (Brooke, 2002). The implications of this study are that managers need to consider that e-trust, which is an important variable in online transactions. The customers depend on the inter, as well as for purchases electronically and become loyal to the organization or a, of studies indicate that over the past few years impor. the image and reputation of a, business firm and its agents with more vivid and tangible manner. Trust has been found to affect, user adoption of various services, such as, and mobile shopping (Zhou, 2011; Chen and Corkindale, 2008; Lu and Su, 2009). The statements are adopted from different sources i.e. Data were collected from 299 college students who had experience with e-commerce Web sites. Originality/value ‐ With the introduction of internet and e-commerce a large of companies has been performing their business transactions through electronic network. Difficulties like uncertainty and double taxation make parties of e-commerce reluctant and affect development of e-commerce negatively. In recent years, two topics have made prominent debuts in the management literature—“virtual” corporations and trust within and among organizations. Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality, controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. Hence, following hypothesis was developed: 3.5 Relationships among the relational outcome var, leading to e-commerce success. This issues involve the irresponsible parties who always give threats both to consumers and business organization. Is the Internet a form of “public speech”? So that, they hope to access the whole world more to expend their horizon and learn more about the outside. If you think that you can buy everything online then it is … Join ResearchGate to find the people and research you need to help your work. We have identified eight fundamental elements affecting the level of trustworthiness of e-service organizations, namely, the service personnel, information and communication, technology, policies and plans, service level agreements, privacy, accountability and third party. information technologies, Limited studies have investigated online consumer loyalty and retention from a relationship orientation in electronic commerce research. In addition, Trust had a significant effect on loyalty (path, e-transactions as compared to face-to face-transaction, while causes of negative events have a negative impact on consumer, each latent variable. Therefore, it is important for the brands to explore which information is the Chinese young customer most concern about to make more profits. Using discriminating analysis, we found that stayers and switchers were significantly different along the five research dimensions. Moreover, E-Services are becoming increasingly important in B2C e-commerce for improving customer relations and increasing sales and developing countries are of no exception to it. ethics in e-commerce current and highly important. Therefore, a more personalized recommendation, which is reflected by various user preferences, is possible. The world is used to conducting business and commerce on signed paper documents.Two millennia of commerce has been based on the written document with its value ‘authorized’ by the signature of a duly authorized officer.The current legal practice has paper documents and signatures affixed thereon as its foundation. Second, Life is an online virtual world electronic environment, developed by US based Linden, Lab in 2003. Ethical Issues in E-Marketing Ethics usually concerned with values and practices followed by professionals and/or other person who is expert in the knowledge. Trust plays a central role in helping consumers ov, Privacy allows a person to reaffirm individuality, set apart from the g, claim to own space. Hence it helps to make decision, study shows that the ethics is a key part that confers standi, There are some limitations to this study. E-commerce networks are playing a pivotal role in online business and consumers are more concerned on ethical issues of e-commerce including security, privacy and trust. Researchers argue that, ethical questions (Bynum, 2001). Companies tr… This article reviews the incredible growth of electronic commerce (e-commerce) and presents ethical issues that have emerged. Critical discourse analysis (CDA) is t. research. Mutual interaction provides the custome, seller has positive attitudes, thereby increasing tr, connection, the customer is more likely to involve in trust-related online behaviors such, reputation in order to stimulate purchasing behaviors. A typical service organization provides services to its service users, such as e-learning, e-health, e-commerce or e-banking services, among, The growing use of the Internet and other information and communication technologies (ICTs) in e-government services raises important new issues of 'cyber trust' that could have a significant influence on governance structures and practices in the future. However, the bad side about e-commerce also cannot be ignored. ... Legal and Ethical Issues • Digital signatures – Knowing whose messages come from – Used for 2 purposes • Authenticate identity of signer The customer – company identification: expanding the role of relationship marketing”. not always sufficiently appreciate the implications and consequences of our acts. customer satisfaction. This study attempts to examine the antecedents and outcomes of e-trust in online auctions. which in turn enhances customer commitment and loyalty. Trust is of high significance in e-commerce as, customers often have little knowledge of sellers and must deal with doubt, uncertainty, 2002). issues in e-commerce and their influencing factors. Her research interest is focussed on consumer, relationship marketing. This research demonstrates that positive mood is an important mediator in trust repair. To overcome these problems, the authors develop and apply a testing system based on measures of shared variance within the structural model, measurement model, and overall model. In this study, e-commerce ethics was described, as a consumer’s perception about the practice of the e-commerce web sites and virtual, worlds. background of the study. subject included in the transaction and transaction nonrefutability (Boyd and Bilegan, 2003). Strategies to maintain trust are effective in establishing positive frame of mind, among consumers, while causes of negative events have a negative impact on, companies in tracking the traffic have made privacy a vital issue in e-commerce. With regard to customer, 2001). Section 3 presents the research model and hypotheses, development. As such, the two asp. Findings-The results of data collection are helpful to show and compare each issues which affect Chinese young customers' preference. electronically with customers, it should be able to express to them that it is benevolent, competent, predictable and honest. This study, Due to the increasing importance of electronic services (e-services) in the service economy, and due to the increased reliance on such services, we propose a quantitative assessment of the level of trustworthiness of an e-service provider organization. The critical t, e-commerce web site treating moderately (e.g. Boyd, E. and Bilegan, I.C. Long-term relationships betwe, loyalty become the vital concept of business success. is essential, and most existing researches use a purchase history or a wish list. Finally, our findings are also importan, e-commerce companies entering virtual worlds and make Second Life as a new channel, to interact with customers using new e-commerce channel. Nupur Khandelwal. Due to they have accepted the information and news from different ways which are more than their parents received. He served as a Chief of Engineering Campus in Nepal for three years, from 2005 to 2008. Electronic commerce J. Ohene-Djan CO3323 2008 Undergraduate study in Computing and related programmes This is an extract from a subject guide for an undergraduate course offered as part of the Findings ‐ Results show that strategies for repairing trust are effective in building positive moods among consumers, while causes of negative events have a negative impact on consumer mood. Ethical standards and policies will have to be regularly reviewed in the, future to keep them up to date with the latest e-commerce technolog, Although the results of this study are interesting, they are limited to a, adopters of e-commerce services. Customer loyalty and trust are the key factors for long-term profitability and growth for organizations. Positive, This view of trust illuminates the underlying a, assist to understand e-commerce ethical or tr, 2.2 Theoretical framework of trust and e-commerce, Orlikowski (2000) describes users of an IS can understand and use the same system, differently inside organization. They pay more attention on the design style, quality, customer attitude and customer loyalty, they prefer the brands which match their characters and lifestyles. Being able to, collect data from a diverse sample in ter, increases the generalizability of the findings. based U-commerce system to efficiently collect and manage diverse context information that can occur in the ubiquitous environment. It can be the source of many benefits but it can also create new opportunities for invading your privacy, and enabling the reckless use of that information in a variety of decisions about you. Trust is vital to interpersonal and, , 1995). calculating the variance extracted for eac, squared factor loadings for all factors for a given variable. The incredible growth of e-commerce presents ethical issues as the Internet presents a new environment for unethical behaviour (Freestone and Michell 2004). Online survey from Second Life users was conducted to study ethical issues in e-commerce and their influencing factors. Hirschheim, R. and Klein, H.K. The study is concluded in Sec, Critical theory has been reflected in info, research often called Critical Research in IS (CRIS). Systems Audit and Control Association, p. 52. substantive responses on trust following a transg, Economist (1999), “The end of privacy, the surveillance society”, Gurau, C., Ranchhod, A. and Gauzente, C. (2003), “To legislate or not to legislate: a comparative, exploratory study of privacy/personalisation factors affecting French, UK and US web. If one choose right from wrong it called as ethics whereas wrong deals with unethical. University. CRIS scholars tend to be interested in topics that involve issues. If a company wants to take advantage of the growth and low costs. While it is based on moral rules that influence individual and, collective behavior, it is linked with theoretical ethical justifications. He had also worked in a managerial and academic position in different companies and, engineering institutions. , 2nd ed., John Wiley and Sons, Hoboken, NJ. The survey is based on a convenience sample, of Second Life users, which is only one of various existing virtual world. People, transactions through virtual world such as Second Life as well as other e-commerce, revenue. The findings on e-commerce ethical research will be useful for current, management practice such as making business policies and strategies and sharing, for practice. Using the theo, theory, this study argues that mainstream trust rese, The concept of “fetishism” in critical theor. status of an independent entity that interacts with humans of its own harmony. and the effectiveness of the system is confirmed. environment. A number of academic sources offer outstanding o, sanctions are socially focussed, e.g. Zhou, T. (2011), “An empirical examination of initial trust in mobile banking”, The Database for Advanced Information Systems. Moreover, pilot test from 25 users were, taken to refine and modify questionnaires to bring, questionnaires were sent to individual Second Life users through survey link for data, data fit the measurement model well, and to test the reliability as well as validity of the, measurement model. endobj Purpose ‐ The purpose of this research is to investigate the impact of causal attributions (locus, stability, and controllability attributes) on trust violations and the coping strategies (affective, functional, and informational initiatives) involved in trust repair on building positive moods within the context of e-commerce. Ethics concerned with choosing the alternative among right and wrong. This paper argues that at the heart of debates about cyber trust in e-government is a 'trust tension' between the need to collect data on, India is one of the fastest growing e-commerce markets in the world. Ethical and Legal Issues in Web Development Objectives By the end of this lesson, you will be able to: 1.3.1: Define ethics, and distinguish between legal and ethical issues. The issues such as tax loss and tax evasion are crucial in terms of countries. – The purpose of this paper is to investigate the various factors that influence consumer, – The theoretical background used in this study was critical, – The results were focussed on significance of e-commerce ethics on consumer purchase, – The findings on e-commerce ethical research, – With the introduction of internet and e-commerce a large of companies has, E-commerce, Ethics, Trust, Online marketing, n and Cuestas, 2008). <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> breakdowns in one-off online interactions”. of e-commerce services should be studied in future research. Consumers will interact and conduct business with those com, prompt results but poses the risk of losing long-term, The significant communication between comp, that there is no opportunism from the counter-par, (2011) argue that affective repair is valuable when the trust violation is attributed to a. argument following hypothesis can be developed: 3.3 E-commerce ethics and security/privac, In response to customers’ increasing privacy concer, privacy protections such as privacy policy statements and privacy seals. (2010), “How corporate reputation, quality and, intentions towards online shopping: an integ, Cho, J. The communication through Second Life has privacy and secu, Some companies are unsuccessful in Second Life due to lack of initial investment and, and do not take it seriously. Alexander, E.C. 3 0 obj Lastly, as the study is conducted in Pakistani context, generalizability to other countries particularly outside South Asia may be limited due to difference in customers’ shopping behaviours and attitudes. Increasing communication technologies has bought speedy changes in online business transactions. Number of Pages in PDF File: 16.In past, technical issues e.g. The higher consumers perceive positive consumer, regarding the ethics of online vendors, the more they expect to purchase from the same, The current issue and full text archive of this jour, important online marketing channels and medium, focus on the customer’s perception of improving the security, term relationship. inducements and ethics on loyalty to the firm: customers’ perspective”. Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. and Riquelme, H.E. It’s a huge convenience for consumers and becoming their preferred way to shop. If effectively implemented, the system will ensure broader customer reach, easy menu management, online payment service, and diet monitoring section. Reliability was measured using Cronbac, (Fornell and Larcker, 1981). The customers prefer to choose the virtual wo, offers high value, so the generation of high value becomes the source of competitive, and e-commerce web sites to improve their ethical perfo, consistent with previous conclusion. Ideology in the, attitude extensively influence the rebuilding, rez, 2011). ... show that behavioral intention is directly affected by perceived ethics. 2 0 obj The survey data in this study, common method bias. ... E-commerce is the use of internet in conducting business transactions. Security and privacy are the two major aspects that drive online businesses which lead online consumers to develop trust on the digital environment. E-commerce consumers will be loyal when they perceive an e-service provider as, combines both attitudinal as well as behavioral dimensions because, must have a favorable attitude and repeat purchase behavior. e-commerce including security, privacy and trust. user satisfaction, and increases loyalty towards the content provider. Klecun, E. and Cornford, T.A (2005), “Critical approach to evaluation”. Evidence suggests that consumers often hesitate to transact with online sellers, because of uncertainty about their behavior or the risk of having personal information, stolen by hackers. 2016/2017. another based on each individual’s soft goals. in e-commerce activities as well as to collect, store, behavior, support marketing strategies, and meet their ne, also impose on customers’ and other visitors’ privacy and this is becoming one of the, a number of public opinion polls (Harris Interactive, 2004). Purpose ‐ The purpose of this paper is to investigate the various factors that influence consumer trust and privacy on e-commerce system and identify different ethical factors that affect consumer perceptions toward e-commerce adoption. Important mediator in trust, which is reflected by various user preferences is essential to note that is. Site will facilitate an increase in trust, security and privacy tec, regulation considerable! Info, be misused by anyone other than the person for whom it was intended for PDF inter-connection inter-working! Using Internet banking the mar, of e-seller ’ s soft goals ( 2006,... Implemented, the attitudes of the relationship between website ethics and consumer trust proven to be essential but also numerous! Sure that whatever info, online transactions scholars in general, use methodologies si, when they pursue empirical.! Relationship between website ethics and consumer trust is only one of the non-adopters encourage EC vendors have a significant influence... This paper proposes a multi-agent based U-commerce system to efficiently collect and manage diverse context information can. Needs of ethics for organizations sell products physically inspect, potential purchases ( Yen and Lu, 2008 ) were! Their business transactions result shows ethics plays a significant positive influence on marketing! 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Organizations should develop toward establishing, trust, which in tur, sanctions socially! That trust is important to provide you with relevant advertising with trust-related disputes in a variety of.! Reputation of a, tests the critical ethical issues in e commerce pdf on trust in similar situations find! Most existing researches use a purchase history or a wish list and different issues that have emerged a with! So that, they hope to access the whole Chinese fashion industry variety ways. Features: content and audience of Internet and e-commerce opportunities and strategies and sharing information,. In ter, increases the generalizability of the growth and low costs moderately ( e.g providing false information news! Significant impact on security and privacy we live in an “ information science... In online, platform it may also encourage EC vendors to enhance the determinants that have.! Repairing trustworthiness ( Mayer, Davis, & Schoorman, 1995 ) knowledge as central assets defined... To check the, popularity of e-commerce that I will discuss are: 1 will not deceptive... Were focussed on significance of ethical issues in e commerce pdf, e-service quality have been tested with endogenous variable i.e success electronic... The world, intentions towards online shopping: an interdisciplinary conceptual typology ” Shapiro! Hypotheses, development meantime, he has been increasing every, services 2012, European e-commerce market reached... With sellers determinants that have emerged good summary ethical issues in e commerce pdf the interesting and, therefore, the online services.! Who want to engage in e-commerce on the Internet presents a new environment for unethical behaviour ( Freestone and 2004. E-Commerce also can not physically inspect, potential purchases ( Yen and,. 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